Frequently Asked Questions

Sweetbites by Sundas is a home-based artisan bakery founded by Sundas Irfan, based in Morgah, Rawalpindi. We specialise in handcrafted brownies, chocolate loaves, marble cakes, walnut banana loaves, cinnamon rolls, and bundt cakes — all made fresh to order using 100% natural ingredients with no seed oils and no preservatives.

Sweetbites by Sundas is based in Morgah, Rawalpindi, Pakistan, and delivers across Rawalpindi and Islamabad. We also ship to other cities across Pakistan through registered courier services.

We are a home-based artisan bakery. Every product is made from scratch in a home kitchen by Sundas Irfan using traditional recipes and premium ingredients. We are not a retail shop — all orders are placed online at sweetbitesbysundas.com.

Sweetbites by Sundas was founded by Sundas Irfan, a passionate home baker based in Rawalpindi. What began as baking for family and friends has grown into a trusted artisan bakery serving customers across Rawalpindi and Islamabad.

We offer a curated menu of artisan baked goods including: Chocolate Marble Loaf (Rs 1,800), Chocolate Brownie Slab (Rs 2,700), Cinnamon Rolls (Rs 350), Walnut Banana Loaf (Rs 1,500), Walnut Brownie (Rs 250), Chocolate Bundt Cake (Rs 1,800), Chocolate Loaf (Rs 1,600), and Fluffy Marble Cake (Rs 1,800). Our menu is updated regularly.

Yes. All Sweetbites products are made with 100% natural ingredients. We use no seed oils, no artificial preservatives, and no shortcuts. Every item is baked fresh to order using real butter, premium cocoa, and quality flour.

No. Sweetbites by Sundas products contain zero preservatives. Because everything is made fresh to order, we do not need artificial preservatives. This also means our products have a shorter shelf life than commercial bakery items — typically 3–5 days when stored properly at room temperature, or up to 7 days when refrigerated.

Some of our products contain nuts — including the Walnut Brownie and Walnut Banana Loaf. Our kitchen also handles nuts across all baking sessions. If you have a nut allergy, please contact us at sundasehsan75@gmail.com before placing an order.

Our products are made with wheat flour and are not gluten-free. Our kitchen also handles multiple allergens including dairy, eggs, and nuts. We are not able to guarantee allergen-free preparation. Customers with dietary restrictions should contact us before ordering.

Unlike commercial brownies, Sweetbites brownies are handcrafted in small batches using dark chocolate, real butter, and no seed oils. They are baked fresh for each order, resulting in a fudgy, rich texture that commercial products cannot replicate. Our recipes are artisan, not factory-produced.

Our baked goods are best consumed within 3–5 days at room temperature in an airtight container, or within 7 days if refrigerated. For cinnamon rolls, we recommend consuming them within 2 days for the best texture. Since there are no preservatives, freshness is best closer to the delivery date.

You can place your order directly on our website at sweetbitesbysundas.com. Browse our menu, add items to your cart, enter your delivery details, and confirm your order. We accept Cash on Delivery (COD). You can also reach us at sundasehsan75@gmail.com for custom or bulk orders.

Yes. We accept Cash on Delivery (COD) as our payment method. Payment is made directly to the delivery representative upon receipt of your order.

Yes, we welcome custom and bulk orders for events, gatherings, and corporate gifting. Please contact us at sundasehsan75@gmail.com with your requirements — including the items, quantity, and required date — at least 48–72 hours in advance. Bulk orders may require a partial advance payment.

Standard orders are processed within 24–48 hours of placement. For custom decorations, bulk quantities, or special requests, we recommend placing your order at least 3–4 days in advance. Orders placed after 12:00 PM (noon) PKT may be dispatched the following day.

Absolutely. Our beautifully packaged baked goods make wonderful gifts. You can provide a separate delivery address at checkout. For gift notes or special packaging requests, mention them in your order notes or email us at sundasehsan75@gmail.com.

Yes. We deliver across Rawalpindi and Islamabad through our same-day logistics partners: Yango, iDrive, and Bykeya. Estimated delivery time within the twin cities is 2–6 hours from dispatch, subject to partner availability.

For within-city deliveries in Rawalpindi and Islamabad, we use Yango, iDrive, and Bykeya — on-demand logistics services that ensure prompt and reliable delivery of your fresh baked order.

Yes. For customers outside the twin cities, we ship through registered courier companies such as TCS, Leopards, or BlueEx. Delivery typically takes 1–3 business days depending on your location. Shipping charges are based on the courier's published rates to your destination.

Within-city delivery charges (Rawalpindi & Islamabad) are based on the logistics partner's standard rates at the time of booking and are calculated at checkout. Out-of-city delivery charges are based on the courier's published rates to your destination city.

Within Rawalpindi and Islamabad, deliveries typically arrive within 2–6 hours of dispatch. For out-of-city orders, delivery takes 1–3 business days via courier. Orders are dispatched on weekdays (Monday to Saturday, excluding public holidays).

No. Due to the perishable and hygiene-sensitive nature of bakery products, we do not accept returns once an order has been delivered. All sales are final. Please review your order carefully before confirming.

Refund claims must be raised within 24 hours of delivery. Refunds are only considered if: (1) the item was not delivered despite being marked as delivered, (2) the product was expired or unfit for consumption upon arrival, (3) the product was severely damaged in transit, or (4) the wrong item was delivered. Claims must be supported with a photograph and submitted to sundasehsan75@gmail.com.

Email sundasehsan75@gmail.com with the subject "Refund Request — Order #[Your Order Number]" within 24 hours of delivery. Include your name, contact number, order details, and a clear photograph of the issue. Our team will respond within 2–3 business days. Approved refunds are processed within 5–7 business days.

Order cancellations may be possible if the order has not yet been prepared. Please contact us immediately at sundasehsan75@gmail.com or call +92 336 2286674. Once an order has been baked and dispatched, cancellations are not possible.

Store your Sweetbites products in an airtight container at room temperature for up to 3–5 days. For longer freshness, refrigerate them for up to 7 days. Before eating, you can warm loaves and cakes in a microwave for 15–20 seconds for the best texture. Cinnamon rolls taste best when slightly warmed.

Yes. Most of our baked goods — including brownies and loaves — can be frozen for up to 4 weeks. Wrap tightly in cling film or place in a freezer-safe bag before freezing. Thaw at room temperature for 2–3 hours before serving. We do not recommend freezing cinnamon rolls.