Delivery & Returns
Shipping & Refund Policy
Last updated: October 22, 2026
At Sweetbites by Sundas, we take great care to ensure your order arrives fresh, intact, and on time. Please read this policy carefully to understand how we handle deliveries and refund requests.
Shipping & Delivery
1. Within-City Delivery
For customers located within the same city, we deliver through trusted same-day and on-demand logistics partners:
Yango
On-demand delivery. Available in select cities.
iDrive
Reliable same-day courier service.
Bykeya
Bike-based local delivery for fast turnaround.
Delivery charges for within-city orders are calculated based on the partner's standard rates at the time of booking and will be communicated before order confirmation.
Estimated delivery time for within-city orders is 2–6 hours, subject to partner availability and distance.
2. Out-of-City Delivery
For customers outside the city, orders are dispatched via registered courier companies operating across Pakistan. Courier partners may include TCS, Leopards, BlueEx, or equivalent services, selected based on your location and the most suitable packaging option for perishable goods.
- Shipping charges are calculated at checkout based on the courier's published rates to your destination.
- Estimated delivery time is 1–3 business days depending on your city.
- Packaging is handled with care to preserve freshness during transit. However, Sweetbites by Sundas is not liable for quality degradation caused by extended courier transit times beyond our control.
- Out-of-city orders are dispatched on weekdays only (Monday to Saturday, excluding public holidays).
3. Order Processing Time
Orders are processed within 24–48 hours of placement. Custom or bulk orders may require additional preparation time, which will be communicated separately. We do not guarantee same-day preparation for orders placed after 12:00 PM (noon) PKT.
4. Failed or Missed Deliveries
If a delivery attempt fails due to an incorrect address provided by the customer, unavailability at the delivery location, or refusal to accept the order, the order will not be eligible for a refund. Re-delivery may be arranged at the customer's cost.
Refund Policy
5. Refund Window
24-Hour Claim Window
All refund claims must be submitted within 24 hours of the confirmed delivery time. Claims raised after this window will not be entertained under any circumstances.
6. Eligible Grounds for Refund
A refund will only be considered if one or more of the following conditions are met and supported with evidence:
Item Not Delivered
Your order was marked as delivered by the logistics partner but was not received by you. You must provide confirmation from the delivery partner or relevant proof.
Expired or Unfit for Consumption
The product was delivered past its stated shelf life, smells off, shows visible mould, or is otherwise unfit to eat. A clear photograph must be submitted at the time of the claim.
Severely Damaged Product
The product arrived in a condition that renders it completely unfit for consumption — for example, completely collapsed packaging, melted beyond recovery, or contaminated contents. Minor cosmetic imperfections (such as slight cracking or frosting marks) inherent to artisan baked goods do not qualify.
Wrong Item Delivered
You received a product different from what was ordered. The incorrect item must be reported with a photograph within the 24-hour window.
Not Eligible for Refund
- Change of mind after delivery.
- Minor variations in appearance, size, or decoration from product photographs.
- Quality degradation due to improper storage by the customer after delivery.
- Claims raised after the 24-hour window has lapsed.
- Partially consumed products.
7. How to Submit a Refund Claim
- Email us at sundasehsan75@gmail.com with the subject line: "Refund Request — Order #[Your Order Number]".
- Include your full name, contact number, order details, and a clear photograph of the issue.
- Our team will review your claim within 2–3 business days and respond with a decision.
- Approved refunds will be processed within 5–7 business days via the original payment method or an agreed alternative.
8. No Returns Policy
As stated in our Terms & Conditions, physical returns of bakery products are not accepted under any circumstances. Refund eligibility is assessed based on photographic evidence and order records only. You are not required to send the product back.
9. Contact Us
For shipping enquiries or refund claims, reach us at: