Legal
Privacy Policy
Last updated: October 22, 2026
At Sweetbites by Sundas, we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
By using our website at sweetbitesbysundas.com or placing an order, you consent to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal information:
- Identity Information: Full name.
- Contact Information: Phone number, email address, and delivery address.
- Order Information: Products ordered, order value, delivery preferences, and order history.
- Device & Usage Information: IP address, browser type, and pages visited on our website (collected via cookies and analytics tools).
We do not collect sensitive personal data such as financial account numbers, government ID numbers, or biometric data.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Order Fulfilment & Delivery: To process your order, coordinate delivery through our logistics partners (Yango, iDrive, Bykeya, or courier services), and communicate your delivery status.
- Marketing & Promotions: To send you information about new products, seasonal offers, and promotions via WhatsApp, SMS, or email. You may opt out at any time by contacting us at sundasehsan75@gmail.com.
- Customer Support: To respond to enquiries, resolve complaints, and process refund claims.
- Website Improvement: To analyse usage patterns and improve our website experience.
- Legal Compliance: To meet our obligations under applicable Pakistani law.
3. Sharing of Your Information
We do not sell your personal data to third parties. We may share your information only with:
- Delivery Partners: Yango, iDrive, Bykeya, and courier companies — solely to fulfil your delivery.
- Technology Service Providers: Hosting, analytics, and e-commerce platform providers that process data on our behalf under confidentiality obligations.
- Legal Authorities: Where required by law or to protect the rights and safety of our business and customers.
4. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of one (1) year from the date of purchase.
5. Your Rights
You have the following rights with respect to your personal data:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Correction
You may request that inaccurate or incomplete data be corrected.
Right to Deletion
You have the right to request the permanent deletion of your personal data from our systems. Upon a verified request, we will delete your data within 14 business days, except where we are legally required to retain it (e.g. for order dispute resolution or tax purposes).
Right to Opt Out of Marketing
You may withdraw consent for marketing communications at any time without affecting your ability to place orders.
To exercise any of the above rights, please email us at sundasehsan75@gmail.com with the subject line "Data Request — [Your Name]".
6. Cookies
Our website uses cookies to enhance your browsing experience and collect anonymous usage analytics. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings; however, some features of the site may not function correctly as a result.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be published on this page with an updated effective date. We encourage you to review it regularly.
10. Contact Us
For any privacy-related queries or to exercise your rights, please contact: